You may return or exchange your item within 30 days of delivery for a full refund minus postage costs. Please send the item back in its original condition and in its original packaging, using trackable shipping where possible. If you are returning an item from overseas, you must mark the item as a return to ensure that charges are not incurred. Should there be any charges, these will be deducted from the refund total due back to you. Your refund will be processed within 3 business days of receiving the returned item.
Custom orders or personalized items cannot be returned unless they arrive damaged. However, please contact me if there are any issues. In some circumstances I may be able to accommodate a refund, partial refund, or exchange (depending on if I feel the item/s will work for resale within my shop and current stock). I cannot accept returns on gift cards.
Orders are fulfilled in 3-5 business days. Fulfillment times for custom orders will be discussed before purchase.
Adult and child bow ties, skinny ties, cuff links, and pocket squares are packaged in recycled kraft boxes and tied with a ribbon. Dog/pet bow ties are packaged in recycled tissue paper and tied with a ribbon. Need a special handwritten note attached? Just let me know!
I rely on the USPS tracking number to determine the status of an order. If your domestic package goes off the radar for 15 days or more, I can offer you a refund or replacement. Packages marked as delivered are considered to be as such and any discrepancies should be discussed with your local post office. If you'd like to add signature confirmation or insurance to your package, please contact me before or immediately after your order is placed. These add-ons may result in a small additional fee.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Spot clean or hand wash bow ties and pocket squares in cool water and lay flat to dry. Spot clean skinny ties. Do not machine wash. All hand-stamped and hand-painted fabrics have been heat set to ensure the pattern will not fade, bleed, or chip when hand washed.
I do my best to provide detailed descriptions of colors and to photograph colors true to life, but colors may vary from screen to screen. I can never be sure we are seeing the exact same thing; please let me know if you have any questions.
Still Have a Question?
Feel free to email me at firstname.lastname@example.org.